Refund Policy

You can cancel a monthly plan (Home or Household+) at any time from Household settings. Cancelling stops future renewals; you keep access until the end of the billing period you’ve already paid for. We don’t refund partial months.

If you cancel a yearly plan within 14 days of purchase or renewal, we’ll refund it in full. After 14 days, cancelling stops future renewals but the current year isn’t refunded pro-rata — you keep access for the rest of the year you’ve paid for.

Founding member is a one-time payment covering a fixed 12-month term. If it isn’t right for you, tell us within 14 days of purchase for a full refund. After 14 days, Founding member purchases are final, in line with standard practice for one-time digital purchases.

Email support@homesorted.today with the email address on your account. We aim to process eligible refunds within 5 business days, back to your original payment method via Stripe.

Nothing in this policy limits any right you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 (NZ) that can’t lawfully be excluded — this policy sets out what we offer in addition to those rights, not instead of them.